At Ariat Shop, we combine premium equestrian performance with exceptional customer service. Our Shipping & Returns policy reflects our commitment to quality and your complete satisfaction with every purchase of our curated riding apparel and accessories.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global customers (excluding certain remote areas in Asia):

Standard Shipping
– Carrier: DHL or FedEx
– Cost: $12.95 USD
– Delivery Time: 10-15 business days after shipment

Free Shipping
– Available for orders over $50 USD
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment

International Shipping

We ship worldwide except to certain remote areas in Asia. International customers are responsible for any customs duties or taxes imposed by their country.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused, in original condition with all tags attached
  • Items must be in their original packaging
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Body Protectors (due to safety certification requirements)
  • Bandages & Wraps (hygiene reasons)
  • Any items showing signs of wear or use

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Complete our Returns Request Form (template below)
  3. Wait for approval – we’ll respond within 1-2 business days with return instructions
  4. Package items securely in original packaging when possible
  5. Ship your return to our Boston facility (address provided upon approval)

Returns Request Form Template

Subject: Returns/Exchange Request – Order #[Your Order Number]

Dear Ariat Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Details of item(s) to be returned/exchanged:

  • Product Name: [Product Name]
  • SKU/Item Number: [If Available]
  • Size/Color: [If Applicable]
  • Quantity: [Number]
  • Reason for Return: [Please Specify]
[For exchanges only:] I would like to exchange this item for:

  • Product Name: [Product Name]
  • Size/Color: [If Applicable]

I confirm that the item(s) are unused, in original condition with all tags attached, and in their original packaging.

Please advise on next steps for processing this request.

Best regards,
[Your Full Name] [Your Contact Information] [Your Order Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

For our global customers:

  • International returns must be sent via DHL or FedEx
  • Customers are responsible for all customs duties and return shipping costs
  • Refunds will be issued in USD to your original payment method

Our Commitment to You

Just as we carefully select premium performance gear for your riding needs, we’re equally committed to ensuring your complete satisfaction with every purchase. Our policies reflect the same standards of excellence we apply to our collections of breeches, base layers, and equestrian accessories.

For any questions about shipping or returns, our customer service team is as responsive as our premium riding gear is durable. Contact us at [email protected].