At Ride Attire US, we stand behind our premium equestrian apparel and accessories just as we stand behind our commitment to your complete satisfaction. If for any reason your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Items must be in their original packaging
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Body Protectors (due to safety certification requirements)
  • Bandages & Wraps (hygiene reasons)
  • Any items that show signs of wear or have been used

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Complete the Returns Request Form (template provided below)
  3. Wait for approval – we’ll respond within 1-2 business days with return instructions
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our Boston facility (address provided upon approval)

Returns Request Form Template

Subject: Returns/Exchange Request – Order #[Your Order Number] Dear Ride Attire US Customer Service Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Details of item(s) to be returned/exchanged: – Product Name: [Product Name] – SKU/Item Number: [If Available] – Size/Color: [If Applicable] – Quantity: [Number] – Reason for Return: [Please Specify] [For exchanges only:] I would like to exchange this item for: – Product Name: [Product Name] – Size/Color: [If Applicable] I confirm that the item(s) are unused, in original condition with all tags attached, and in their original packaging. Please advise on next steps for processing this request. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

For our global customers (excluding certain remote areas in Asia):

  • International returns must be sent via DHL or FedEx
  • Customers are responsible for all customs duties and return shipping costs
  • Refunds will be issued in USD to your original payment method

Our Commitment to Quality

Just as we carefully select premium performance gear for your riding needs, we’re equally committed to ensuring your complete satisfaction with every purchase. Our returns policy reflects the same standards of excellence we apply to our curated collections of breeches, base layers, and equestrian accessories.

For any questions about returns or exchanges, our customer service team is as responsive as our premium riding gear is durable. Contact us at [email protected].