Welcome to Ride Attire US, your premier destination for high-performance equestrian apparel and accessories. Below you’ll find answers to our most frequently asked questions about our products, shipping, returns, and more. Whether you’re a competitive rider, equestrian professional, or country lifestyle enthusiast, we’re here to ensure your experience with us is as smooth as a perfect dressage routine.
Product Information
What types of equestrian products do you specialize in?
We specialize in premium riding gear including base layers & tops, breeches, body protectors, and a wide range of accessories designed for competitive riders and equestrian professionals. Our collection focuses on performance-driven apparel that combines functionality with style.
Why do you have multiple categories for the same product type (like several “Accessories” or “Base Layers” categories)?
Our multiple categories allow us to organize our extensive collection by specific functions, materials, or intended use. This helps riders quickly find the specialized gear they need, whether it’s competition-focused accessories or training base layers.
Are your products suitable for both competitive and leisure riding?
Absolutely! While many of our products are designed with competitive riders in mind, all our apparel and accessories are perfect for riders at any level who appreciate premium quality and performance features.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your shipping information, and receive updates about new products tailored to your equestrian needs.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 days transit after 1-2 days processing)
- Free Standard Shipping: For orders over $50 via EMS (15-25 days transit after 1-2 days processing)
Do you ship worldwide?
We proudly serve riders across North America, Europe, and many international destinations. Some remote areas in Asia and other regions may have delivery restrictions. Contact us at [email protected] to check availability for your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.
Why does free shipping take longer than standard shipping?
Our free shipping option uses EMS for more economical international delivery, while our standard shipping uses premium carriers (DHL/FedEx) for faster service. We offer both options to accommodate different needs and budgets.
Returns & Exchanges
What is your return policy?
We stand behind every product we sell. You may return any item within 15 days of receipt for a full refund or exchange, provided it’s in original condition with tags attached. This applies to all products from body protectors to premium base layers.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide detailed instructions for your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Additional Questions
What makes Ride Attire US different from other equestrian retailers?
We combine our passion for equestrian sports with a carefully curated selection of performance-driven apparel. Just as our products are selected to enhance your riding experience, our shipping and customer service are designed with the equestrian lifestyle in mind.
I’m preparing for a competition and need my gear quickly. What’s my best option?
We recommend our Standard Shipping via DHL or FedEx for fastest delivery (10-15 days after processing). For urgent needs, please contact us at [email protected] and we’ll explore all possible options to get you competition-ready.
Do you offer discounts for team orders?
We’re happy to accommodate team orders! Please contact our customer service team at [email protected] to discuss bulk pricing and special shipping arrangements for your riding team.
If you have any other questions not covered here, our knowledgeable customer service team is always ready to assist at [email protected]. Happy riding from all of us at Ride Attire US!